We are very pleased to have Holiday Wine Cellar as the exclusive retailer of Birra Nursia in North America.
For order information or questions please refer to the information provided below.
NEW Shipping Policy: The Brewmonks want to make it easier to get Birra Nursia to your door. To that end, they are now able to offer flat-rate shipping (4 weeks) at $14.99* for orders up to one case! If you order 3 or more cases, you’ll get FREE shipping. Most exciting, all subscribers to the Brewmonks’ Club, which is the best way to regularly support the work of the monastery through Birra Nursia, will also receive free shipping.
* Free or flat-rate shipping (4 weeks) is available within the contiguous United States. These prices are not applicable for shipping to Hawaii, Alaska, Puerto Rico, or any other territory of the United States.
If you qualify for free-shipping, please note that the courier will make several delivery attempts. If the courier is finally unable to deliver your order, you will have to pay for it to be re-shipped from Holiday Wine Cellar.
DESCRIPTION
The Brewmonks’ Club is the premier way to enjoy Birra Nursia at home. By signing up, you pledge to buy a case of 12 bottles every month, or, every other month, for 1 year. Members are thus able to enjoy Birra Nursia throughout the year and be a part of the developing story of the construction of the monks’ new monastery. Members become connoisseurs of the beer and are the monks’ ambassadors in the United States. And, needless to say, membership has its rewards.
BENEFITS
- Free shipping all year long!
- A free case of our new signature glass beer goblets and bottle openers
- When inventory is low, your Club order receives priority over non-member orders
- Regular updates from the brewery
*After your first purchase, you will be charged automatically on the first day of every month.
Shipping Details
Once you place an order, tracking information will be provided. Flat-rate shipping and expedited shipping options are available at Check Out.
Shipping to home
You must be at least 21 years of age to sign for a package containing alcohol and it is your responsibility to be home for the delivery. The monks suggest having a package shipped to your workplace if you are not able to be home to sign for your package. If no one is available to sign for the package on the first attempt, you’ll need to refer to the instructions provided by the shipping company that will be determined at Check Out.
Shipping to Walgreens
You can ship to Walgreens for worry-free, inexpensive shipping, but this is not part of the flat-rate shipping program. When you ship to Walgreens, you do not need to worry about being at home to sign for your package. Simply pick it up from a Walgreens location of choice within 7 days. To ship to Walgreens, simply enter your ZIP code on this FedEx page to find the nearest location. Then, copy and paste the address details on the Shipping page at checkout (by selecting “Ship to another address”).
In-Store Collection
During Check Out, you have the option to choose to collect your order at the Holiday Wine Cellar store in Escondido, California. Your order will be pulled and placed in a special holds area until you arrive. You will receive a call from one of Holiday’s customer service representatives when your order is ready to be collected.
A few tips to ensure your Birra Nursia experience is a ‘mountaintop’ experience:
Store Upright
Store Birria Nursia upright (not on the bottle's side) in a cool dry place or refrigerator.
Serve Chilled
Serve chilled or at 50-55 degrees F.
Pour Carefully
Hold glass at an angle while pouring beer into it.
No Shaking
Do not shake or drop bottles.
Time to Settle
Do not open immediately after rough handling or shipment to avoid gushing.
Foaming
Some bottles might already be a little excited, because of the boat ride, or the train ride, or the moon. Don’t worry it's all normal…!
WHEN OPENED
It is recommended that once the beer is opened it be consumed entirely in one sitting to ensure the best experience.
However, the beer can be consumed up to 2 days once opened. Be sure to re-seal opened beer prior to storing.
EXPIRATION
(Unopened)
Blonde: 2 Years
Extra: 3 Years
Holiday Wine Cellar is happy to work with you in processing returns.
There are absolutely NO returns on opened bottles.
Once package is received, you will have five (5) business days to ship a returning (unopened) item.
If you, the customer, should change your mind about an order already placed but that has not yet shipped, or would like to add or remove items to a pre-existing order before shipping, please call Holiday toll-free at 888.HWC.1965.
Order changes or cancellations
While Holiday Wine Cellar tries its best to accommodate order cancellations or change requests, the timing for such requests is critical.
Cancellation or change requests should be made as soon as possible after placing your order by calling Holiday’s customer service department during normal business hours at 888.HWC.1965.
If Holiday Wine Cellar is not able to change or cancel an order because it is already in process or shipped, recipients may refuse delivery if they no longer want the order. Once the package arrives back at Holiday’s warehouse, a refund can be requested, minus the original shipping/handling charges and return shipping/handling charges.
General Questions
Q. How can the Customer Service Department be reached?
Feel free to email Holiday Wine Cellar at service@holidaywinecellar.com. One of their representatives will respond during normal business hours.
If you need telephone assistance with an order, you can reach the customer service department at 888-492-1965 during Holiday Wine Cellar’s normal business hours.
Q. Can delivery arrangements be made—scheduling a special time or day for delivery of shipped items?
Our Suggestion: Address your shipment(s) to your business address, or to a neighbor who is home during normal delivery hours.
Holiday Wine Cellar has no influence over the routes and schedules of delivery companies, and thus cannot help you make special arrangements for delivery times, other than providing a guaranteed delivery shipment option.
Q. What methods of payment are accepted?
Holiday Wine Cellar accepts payment from the following credit cards: American Express, Discover, MasterCard and Visa. Holiday also accept payments from PayPal.
Q. Where should technical problem(s) found within birranursia.com be reported?
Please email your question and/or concern to service@holidaywinecellar.com.
Q. What is a vocal verification?
You will be notified via E-Mail and instructions will be included on how to successfully complete a vocal verification request.
If you have any questions or concerns about this procedure, please call us at 888-492-1965.
Shipping Questions
Q. What shipping company does the Birra Nursia use?
You will receive information about the shipping company once your order is placed. Expedited orders are shipped through private couriers, such as FedEX or UPS.
Q. Does Weather & Temperature affect my shipment?
Due to the sensitivity of Beer, potential shipping delays may occur due to weather and/or temperature. Be mindful of all potential [natural] factors.
If you wish to have the item shipped regardless of the weather and/or temperature, it is highly recommended to ship via Overnight Shipping. If you do choose to ship after a recommended wait time has been suggested, the customer does so at his or her own risk and Holiday cannot be held responsible for any damage due to the weather and/or temperature.
Q. What if I’m not home when my order is delivered?
You must be at least 21 years of age to sign for a package containing alcohol, and it is your responsibility to be home for the delivery. Holiday suggests to have a package shipped to your place of business if you are not available to be home to sign for your package.
If no one is available to sign for the package on the first attempt, two additional attempts will be made. You can also contact your local UPS/FedEx office to make arrangements for pick-up at one of their locations. If all three delivery attempts are unsuccessful and you have not made arrangements for a pick-up, your order will be returned to Holiday automatically. At that point, you will be responsible for not only the cost to reship your package, but also the cost for the return of the package to Holiday Wine Cellar.
Q. When should I expect my package to be shipped?
All expedited orders placed Monday – Friday before 2PM PST will go out the same day, if the order is not chosen at random for a vocal verification. Flat-rate orders usually go out twice a week.
Q. Is there an In-Store Pickup option during checkout?
Yes, there is an In-Store Pickup option. During checkout, you have the option to choose a shipping method. Choose In-Store Pickup and your order will be pulled and placed in our special holds area.
You will receive a call from one of our customer service representatives as soon as your order is ready for pickup.
Returns
Q. What is your Return Policy?
There are absolutely NO returns on opened bottles.
Once package is received, you will have five (5) business days to ship a returning (unopened) item.
Q. Is it possible to change or cancel an order?
While Holiday Wine cellar works hard to accommodate order cancellations or change requests, the timing for such requests is critical. If one should change their mind about an order already placed but not yet shipped, or would like to add or remove items to a preexisting order before shipping, please send an email to Service@HolidayWineCellar.com.
If your order has already shipped, and you still wish to cancel or change your order, please contact at either Service@HolidayWineCellar.com or 888-492-1965. If you would like to cancel an order while it is being delivered, please refuse the package and it will be returned to the sender. A refund will be issued once the package has been returned, minus both the original shipping charges and the return shipping charges.
Damages / Missing Products
Q. How do I report a damaged shipment or missing product?
If you have any issue after receiving your package, contact Holiday Wine Cellar at Service@HolidayWineCellar.com or call, toll free, at 888-492-1965.