DESCRIPTION

The Brewmonks’ Club is the premier way to enjoy Birra Nursia at home. By signing up, you pledge to buy a six-pack or case (of 12 bottles) every month for 1 year. This means that throughout the year you will be able to enjoy Birra Nursia and be a part of the developing Birra Nursia story. Members become connoisseurs of the beer and are our ambassadors in the United States. And, needless to say, membership has its rewards.

BENEFITS

• A free case of our new signature glass beer goblets and bottle openers
• Pre-orders receive priority over orders
• A biannual newsletter from the brewhouse, with business updates and spiritual drinking related insights from the monks themselves

*After your first purchase, you will be charged automatically on the first day of every month.

All shipping and order fulfillment is handled directly by our friends at Holiday Wine Cellar.

To receive the beer you must be at least 21 years of age and present a valid driver’s license or government ID upon delivery.

Carrier

All items will be shipped by UPS or FedEx.

Weather and temperature

Due to the sensitivity of wine and other items, potential shipping delays may occur due to weather and/or temperature. Be mindful of all potential [natural] factors. If you wish to have the item shipped regardless of the weather and/or temperature, or you are purchasing a “rare” or “hard to find” item, Holiday Wine Cellar highly recommends over-night shipping. if you do choose to ship after a recommended wait time has been suggested by Holiday Wine Cellar, the customer does so at his/her own risk and Holiday Wine Cellar is not responsible for any wine or other items received by the customer damaged due to the weather/temp.

Shipping to home

You must be 21 years of age to sign for a package containing alcohol and it is your responsibility to be home for the delivery. We often suggest to have a package shipped to your work place if you wont be available to be home to sign for your package. If no one is available to sign for the package on the first attempt, two aditional attempts will be made. You can also contact your local UPS/FedEx office to make arrangements for pick-up at one of their locations. If all three delivery attempts are unsuccesful and you have not made arrangements for a pick-up, your order will be returned to us automatically. At that point, you will be responsible for not only the cost to reship your package, but also the cost for the return of the package to us. If your package originally included FREE SHIPPING, reshipping will not. You will not be responsible for the cost of the first shipping attempt, but you will still be responsible for the return shipping cost and the reshipping cost.

In-store pick-ups

Yes, there is an In-Store Pick-Up option. During checkout, you have the option to choose a shipping method or In-Store Pick-Up. Your order will be pulled and placed in our special holds area until you come in. You will receive a call from one of our customer service representatives when your order is ready for you. It’s that simple.

A few tips to ensure your Birra Nursia experience is a ‘mountaintop’ experience:

Holiday Wine Cellar is happy to work with you in processing returns.

There are absolutely NO returns on opened bottles.

Once package is received, you will have five (5) business days to ship a returning (unopened) item.

If you, the customer, should change your mind about an order already placed, but not yet shipped, or would like to add or remove items to a preexisting order before shipping, please call us toll free at 888.HWC.1965. If your order has already shipped, and you still wish to cancel or change your order, please refuse the package upon delivery. Since every package requires a signature from someone twenty-one (21) years of age or older, you should have no concerns of the delivery of a package you intend to refuse. A refund will be issued once the package has been returned, less the original shipping and handling charges, and return shipping and handling charges.

Order changes or cancellations

While Holiday Wine Cellar tries its best to accommodate order cancellations or change requests, the timing for such requests is critical. Once our warehouse has begun packaging and shipping your order, it is not possible to make any changes or stop the shipment.

Cancellation or change requests should be made as soon as possible after placing your order by calling our Customer Service department during normal business hours at 888-HWC-1965.

If Holiday Wine Cellar is not able to change or cancel an order because it is already in process or shipped, recipients may refuse delivery if they no longer want the order. Once the package arrives back at our warehouse, a refund can be requested, less the original shipping and handling charges, and return shipping and handling charges.

Q. How can the Customer Service Department be reached?

Feel free to email us at service@holidaywinecellar.com, and one of our representatives will respond during normal business hours.
If you need telephone assistance with an order, you can reach our Customer Service department at 888-492-1965 during Holiday Wine Cellar’s normal business hours.

Q. Where do I pick up my order placed for In-Store Pickup?

Holiday Wine Cellar
302 W Mission Ave
Escondido, CA 92025 

Q. Can delivery arrangements be made—scheduling a special time or day for delivery of shipped items?
Our Suggestion: Address your shipment(s) to your business address, or to a neighbor who is home during normal delivery hours.
We have no influence over the routes and schedules of delivery companies, and thus cannot help you make special arrangements for delivery times, other than providing a guaranteed delivery shipment option.

Q. What methods of payment are accepted?
We accepts payment from the following credit cards: American Express, Discover, MasterCard and Visa. We also accept payments from PayPal.

Q. Where should technical problem(s) found within birranursia.com be reported?
Please email your question and/or concern service@holidaywinecellar.com.

Q. What is a vocal verification?
You will be notified via E-Mail and instructions will be included on how to successfully complete a vocal verification request.
If you have any questions or concerns about this procedure, please call us at 888-492-1965.

Q. What shipping company does the Birra Nursia use?
All items will be shipped by UPS or FedEx.

Q. Does Weather & Temperature affect my shipment?
Due to the sensitivity of Beer, potential shipping delays may occur due to weather and/or temperature. Be mindful of all potential [natural] factors.

If you wish to have the item shipped regardless of the weather and/or temperature, it is highly recommended to ship via Overnight Shipping. If you do choose to ship after a recommended wait time has been suggested, the customer does so at one’s own risk and we cannot be held responsible for any damage due to the weather and/or temperature.

Q. What if I’m not home when my order is delivered?
You must be 21 years of age to sign for a package containing alcohol, and it is your responsibility to be home for the delivery. We often suggest to have a package shipped to your place of business if you are not available to be home to sign for your package.
If no one is available to sign for the package on the first attempt, two additional attempts will be made. You can also contact your local UPS/FedEx office to make arrangements for pick-up at one of their locations. If all three delivery attempts are unsuccessful and you have not made arrangements for a pick-up, your order will be returned to us automatically. At that point, you will be responsible for not only the cost to reship your package, but also the cost for the return of the package to us.

Q. When should I expect my package to be shipped?
All orders placed Monday – Friday before 2PM PST will go out the same day, if the order is not chosen at random for a vocal verification.

Q. Is there an In-Store Pickup option during checkout?

Yes, there is an In-Store Pickup option. During checkout, you have the option to choose a shipping method. Choose In-Store Pickup and your order will be pulled and placed in our special holds area.
You will receive a call from one of our customer service representatives as soon as your order is ready for pickup.

Q. What is your Return Policy?
There are absolutely NO returns on opened bottles.
Once package is received, you will have five (5) business days to ship a returning (unopened) item.

Q. Is it possible to change or cancel an order?
While we try our best to accommodate order cancellations or change requests, the timing for such requests is critical. If one should change their mind about an order already placed but not yet shipped, or would like to add or remove items to a preexisting order before shipping, please send an email to Service@HolidayWineCellar.com.
If your order has already shipped, and you still wish to cancel or change your order, please contact at either Service@HolidayWineCellar.com or 888-492-1965. If you would like to cancel an order while it is being delivered, please refuse the package and it will be returned to the sender.. A refund will be issued once the package has been returned, minus both the original shipping charges and the return shipping charges.

Q. How do I report a damaged shipment or missing product?
If you have any issue after receiving your package, contact us at Service@HolidayWineCellar.com or call us, toll free, at 888-492-1965.